Shipping & Delivery Policy

This Shipping & Delivery Policy explains how and when you will receive the digital products purchased through webbridge.pro, operated by WebBridge SRL.

1. Nature of Products

All products sold on our website are digital goods. These include website templates, plugins, CRM systems, logos, graphic assets, and other downloadable files. No physical items will be shipped to your address.

2. Delivery Method

Once your payment has been successfully processed, your digital product(s) will be delivered via one or more of the following methods:

  • Direct download link on the order confirmation page
  • Download link sent to your email address
  • Access via your customer account (if registered)

3. Delivery Time

In most cases, digital product delivery is instant and available within a few minutes after payment confirmation. In rare cases (e.g. high demand, server delay, or manual review), delivery may take up to 1–12 hours.

4. Custom Orders

If you have purchased a custom-built product or service (e.g. personalized website, plugin modification, branding), the delivery timeline will be agreed upon during the order process and confirmed via email or contract. Typical delivery time for custom services varies from 2–14 business days depending on project scope.

5. Non-Delivery Issues

If you did not receive your download link or access information within a reasonable time after payment, please:

  • Check your spam or junk email folder
  • Ensure your payment was successfully completed
  • Contact us immediately at [email protected] with your order number

We will verify your purchase and ensure you receive access as soon as possible.

6. Failed or Interrupted Downloads

If your download fails or is interrupted, you can retry via the original link or your account. If problems persist, contact our support team and we will provide an alternative method of delivery.

7. Taxes & Fees

All applicable taxes (e.g. VAT) are calculated and added during checkout based on your billing location. There are no shipping fees, as products are delivered digitally.

8. Product Access Duration

Unless otherwise stated, you will have permanent access to the product files after purchase. However, we recommend backing up your downloads as we may not guarantee indefinite hosting of all product files.

9. Support & Assistance

Delivery does not include product customization or technical support unless explicitly mentioned. For help with using or installing the product, please refer to the product documentation or contact our support team.

10. Contact Us

If you have any questions or concerns about this policy, don’t hesitate to contact us:

WebBridge SRL
Intrarea Gheorghe Simionescu Nr. 19, Ap. B26
Sector 1, 014155 Bucharest, Romania
Email: [email protected]
Phone: +40 650-147-14